Careless bad service

Bond account: The above bond is a joint account however 1 party passed away in 2021 and we were informed by the bank that there is no life cover. The payments where R6323,00 which we continued with monthly repayments without fail as the owner is a pensioner. We never had any communication whatsoever from standard from standard bank for the last 4years (total payments made to standard is totalling to R307 200.00+in the last 4 years) to our surprise last week we received a call from attorneys (on behalf of standard) claiming the property is in arrears with R80 000.00 they claim monthly repayments moved from R6300 to R9000, what puzzled us is how and why standard collections department did not contact us? Imagine such a huge hike with no Communion and we referring to the bond that had an outstanding amount of R450 000.00 in 2021 and now they claim that the outstanding balance is R380 000.00 please make it make sense and there is a lot of discrepancy as now the bank does not want to give us any information they referring us to their attorneys who do not have answers and those attorneys when asked questions they keep saying they will get information from standard bank and will get back to us, 1st and for most they cannot give clear explanation of the remaining term, 1st they said it was registered in 2020 the changed to 2014 which is not true. We referring to the bond that has the remaining of less than 5years .

We fail to understand why the bank is playing hide and seek with someones roof, they do not show any empathy and how can one pay the bond over 15years then instead of the bank making proper arrangements all they could think about is evict? The R307 200 I'm referring to is only for the last 4years. We need detailed statements and why the installment has increase so much with +-R3000 pathetic. Standardard bank needs to start taking their clients seriously and stop hiding behind the attorneys.

Clearly they doing this because the house belongs to a pensioner and they want to evict, not thinking about the long term impact.

Dissappointed customer