Care Less Attitude from Standard Bank

<p>On the 30th March, 2016, money disappeared twice out of my cheque account. The usual sms were not received from these transactions and I only discovered the loss after checking the statement at the end of the month. This was reported to Standard Bank who referred me to their ***** department. I was requested to report the loss to the police and provide them with a reference number which I did. I was then promised that I would receive an answer in approximatel 8 weeks due to an investigation. Over the last two months I have requested some sort of acknowledgement of my reference number forwarded and any progress to date. I am simply being ignored with no further correspondence. I have requested Standard Bank to assist wit prompts to the ***** department, still no response. Being a loyal customer for more than 35 years and being a Prestige Banker, it seems that loyalty means nothing to Standard Bank. In this case, I feel that I had no control over this loss and because of no notification sms, which is the norm, the loss could be prevented on the second occassion of loss, Standard Bank should at least have measures in place to prevent such ***** and to ensure customer service. I have forwarded the matter to the ombudsman who requires a reference from Standard Banks complaintsresolutioncentre who is also ignoring my three requests over the past few weeks. I am considering my next steps.</p>