nS
nhlanhla S
1 reviews | Active since Apr 2013
24 Dec 2025, 08:28
Cards not the same (Replacement and old old one )
Im really shocked about Standard service in which i received an sms to collect my cheque card and upon my arrival at Jabulani branch , the consultant took almost 20 minutes to locate the delivered card .
My previous card was embossed can i be furnished with such upon replacement .
And after that to my shock the card appears as Cheque card on the APP while the card issued is written DEBIT CARD and not even embossed like the previous card .
This is incompetence and i want the card im replacing to be same as the one replacing it simple as that otherwise this looks very suspect and disregard of my rights as a customer .
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Standard Bank's replyOfficial
24 Dec 2025, 08:36Good day Nhlanhla,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Dec 2025, 08:36
Official
Good day Nhlanhla,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***