Cards delivered a branch far from me and getting no assistance to get my cards

3 weeks ago i had stopped by credit and cheque card as a result of an attempt of being de*****ed. The consultant told me that the couriers would call me to ask for my details for the delivery of the cards. A week back i lodged a complaint on the standard bank page on facebook and i was told that my card were send to a branch in Central City (Mabopane) - which is not even my branch by the way and i was not consulted on this, by the way i stay far from this branch. The person told me that i would have to pay R500 for a delivery and i refused because no -one asked me where they could deliver this. After a discussion with the facebook admin i was assured that they would deliver at my closest branch. Its been a week and no communication from standard bank. I request feedback again and i am taken from pillar to post. Really disappointed in standard bank service. Does it have to be such a pain for one to get cards?