Cards decline
<p>My account was frozen on Monday the 10th, fair enough because I got the SMS telling to go to the branch and do FICA. Today 2017/07/11 just before 12 noon I then went to the Sandton City branch and got assisted by Gloria Tshabalala who assured me that my account suspension has been lifted. To my surprise I went to the canteen my cards declined except credit card, then later on at around 5 I went to Spar all my cards declined including my credit card. Please sort out your mess this is very unprofessional and I can’t describe the embarrassment I had to endure in front of customers when busy trying all 3 cards.</p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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