Cards deactivated without approval

A ‘personal banker’ contacted me with regards to upgrade me to prestige banking. I said i was interested but told me they will get in touch with me for further details. This was October 2020 On 2 January 2021 none of my accounts showed on mobile / internet banking. On the 3rd of Jan I contacted support and they said my cards have been deactivated and I've been upgraded to Prestige banking. WITHOUT MY APPROVAL. Ive been trying to sort this out since the 3rd of Jan 2021. Since then i still don't know when my so called new cards will be delivered. I cant use my cards. And for some reason my credit card is also blocked! I cant put petrol in my car. I cant make necessary payments and I'm getting notifications to update my banking details so that debit orders can go through. Who is going to pay my bills if the debit orders bounce?? Who is going to take responsibility for that? I have sent numerous emails and to date no one has even made the effort to phone me back. I have phone numerous times to ask if they can advise when delivery will take place. At that time i was tested positive with COVID so i couldn't leave the house. 2 weeks passed and i am going back to the office tomorrow. Where is the communication? Is there even still customer service? If this is what it means to be a Prestige Banker and have a ‘personal’ banker. I would rather go back to what i had or just change banks. I am so disgusted. TERRIBLE EXPERIENCE and i would NEVER recommend Standard Bank to anyone after this. This is pathetic.