cardless services and machine malfunction

I went to deposit my rent payment this morning, Friday, around 8:40, using their cardless services at the last ATM, I had to cancel the deposit as one note was rejected only to accepted later. When I was suppose to have the money back, the money got stuck in the machine and I had to pull some notes out for it to come out with the exception of a R200 note that I could see at the back of where you insert the money, then the machine retracted my money. I then had to wait for the bank to open at 9:03 as they stuff were taking their time walking around and talking after their morning meeting while I stood outside. I was then told by T. Lunga, whom was handling my query that the bank will respond in 7 working days which means my rent is R200 short! The point of cardless services is for me not to go inside the bank as I have assignments to do.