Card upgrade horror

A couple of months ago I receive a call from a Standard Bank employee suggesting that I upgrade my account. I usually say no but this person insisted that *nothing* will change on my account. So I give them the go-ahead and request the new card to be sent to the NORTHGATE branch.<br> <br> On Monday 2 Feb 2015 I receive an SMS to fetch the card from the ALBERTON branch.<br> <br> On Tuesday 3 Feb I phone customer services to ask that the card be sent to NORTHGATE.<br> <br> That afternoon a purchase on my credit card was declined. Tried to draw money but the ATM swallowed my card.<br> <br> On 4 Feb I phone customer services and they inform me that they cancelled my existing card in error. I was also informed, to my horror, that *all* my Internet banking details would be GONE. All beneficiaries, repeat payments, and beneficiary transactions would be GONE. I insisted that the details be transferred and the agent said that it will be done. They promised to arrange a card by yesterday afternoon. It didn't happen.<br> <br> I phone again this morning and the new tune is that the Internet banking details cannot be transferred.<br> <br> After ~20 years I say GOODBYE *bleep* BANK. I am going to FNB!<br> <br>