LM
Lusanda M
1 reviews | Active since Nov 2021
31 Jan 2023, 06:54
Card transaction technical error
Iv never be so dissapointed with std bank.i made online card add money transaction of 1000 on the 26/01/2023 after i putted an otp it gave me a technical error .the funds ddnt comw through to tyme bank yesterday went to std bank then left numbwr the consultant called and tell me is more of an eft? Imagine because same day i did 1500 it came same time tym bank confirmwd the money was returnwd ro std bank whereelse standard bank says different story.online transaction cant take 4 days it happen same time,can std bank return money on my account please .
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
31 Jan 2023, 07:37Hi Lusanda
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply31 Jan 2023, 07:37
Official
Hi Lusanda
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Best regards,
LM
Lusanda M's updateReviewer Update
01 Feb 2023, 10:30You still escalating i need my 1000 bacj i havnt paid rent the money is held in your techcal glitches instead of releasing u telling me about 3 working days ..online card transactions are immidiate there is n 3 days ! Tyme bank confirmed money returned back to you guys but you dnt return it back to my account .im switching my salary this month your service is very poor.no one even called to tell me where money is or when is being rervesed ...i need my money asap i cnt sleep on the street when my money is floating there with u
LM
Lusanda M's update01 Feb 2023, 10:30
Reviewer Update
You still escalating i need my 1000 bacj i havnt paid rent the money is held in your techcal glitches instead of releasing u telling me about 3 working days ..online card transactions are immidiate there is n 3 days ! Tyme bank confirmed money returned back to you guys but you dnt return it back to my account .im switching my salary this month your service is very poor.no one even called to tell me where money is or when is being rervesed ...i need my money asap i cnt sleep on the street when my money is floating there with u
Standard Bank's replyOfficial
01 Feb 2023, 10:35Hi Lusanda
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply01 Feb 2023, 10:35
Official
Hi Lusanda
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
LM
Lusanda M's updateReviewer Update
02 Feb 2023, 06:39In touch when i ddnt recieve any call or any money .iv never seen such incompetency
LM
Lusanda M's update02 Feb 2023, 06:39
Reviewer Update
In touch when i ddnt recieve any call or any money .iv never seen such incompetency
Standard Bank's replyOfficial
02 Feb 2023, 07:38Hi Lusanda
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Best regards,
Standard Bank's reply02 Feb 2023, 07:38
Official
Hi Lusanda
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Best regards,