Card Swollowed by ATM - have not gotten back

<p>On Saturday 01/04/2017 my card was swallowed by an ATM in Johannesburg South. I phoned SBSA immediately while standing at the ATM and reported it. The ATM service centre restarted the machine and said that they would send someone to fetch my Card from the ATM and take it to the nearest branch but I would only be able to fetch the card at the branch on Monday 03/04/2017. I accepted this. I was not able to go to the branch yesterday (Monday) and have made arrangements to go today. I decided to give the ATM service center a call and was asked if the branch did not contact me as yet to which i rep**** No. I was then told that if the branch did not contact me as yet then the card was not yet picked up. I asked the operator to please escalate it and have this resolved as soon as possible and have someone phone me back asap. I made the call at 10:00 and noone has called me back as yet. This is unacceptable as i cannot survive without my bank card. </p>