Card swallowed YET the attitude-inconvenience

Hi i recently had my card swallowed by the Standard Bank ATM at the La lucia Garage.<br> i really needed reinforcement that my money is safe.<br> After about 10 minutes on hold to the Prestige Help line i ended the call and phone the general Help Line. <br> <br> After being redirected to a Prestige consultant i was told the nothing could be done at the moment and that i new card will be ready in 5 days. Being a Prestige Banker is there a benefit with regards to this scenario. <br> Thereafter the lady starts to rise her voice stating that there is no other way regardless of what card i have. Now as a customer this made me even more uneasy as i was forced to now go into the bank for a temp card then thereafter go into the bank again 5 days later for the new card.<br> <br> thereafter, she says Now the card could be delivered to me for a charge of 300. I mean WOW the bloodily ATM took my card but now i have to PAY YOU!!!<br> <br> Then i asked her if there is a benefit being a Prestige Banker , and her responds was i don't know/ i don't know how i to answer you.<br> <br> Feel the service was very discouraging/RUDE with low customer satisfaction. As i am a Prestige Banker yet i have to inconvenience myself to rectify your mistake