card swallowed by machine

my card got swallowed by machine yesterday at Campus Square in Melville, I called the standard bank number as I received a sleep that had Code: 0008 and below says, we have been requested to retain your card. I spoke few call centre staff, first one said she was offline and she put me through to lost cards, they blocked the card and then transferred me back to the offline lady who couldn't was still offline, then transferred me to a gentleman who told me that he cant tell what happened I should call ***** department and see if I can be helped there, I called ***** today, they telling me the don't know the code on my slip and they don't deal with the kind of information, but they would only help if money was ******.<br> my question here is why is my card being retained without anyone informing me via telephone or email?<br> how come its not on my profile that my card should be retained, your staff doesn't not have details to give?<br> and while you at it please cancel my account, I've been through a lot of nonsense with standard bank.