WE
Wulf E
1 reviews | Active since Feb 2012
08 Jan 2024, 12:24
Card suspended for small legitimate online payment
Buying Cell-C airtime from their site, and using Payfast as a payment channel, somehow results in my card being blocked for suspected *****. I must phone the ***** line, spend a long time waiting in the queue, before hearing of some Google transaction (which I have no clue about) triggering the block. The service agent offers to whitelist the merchant, but places the liability for future ***** on me, when I am not even aware of such transactions. What is the bank doing to prevent this annoying pattern?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
08 Jan 2024, 12:28Dear Wulf,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2024, 12:28
Official
Dear Wulf,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Wulf E's updateReviewer Update
11 Jan 2024, 11:25Still awaiting further action, beyond the insincere apology.
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Wulf E's update11 Jan 2024, 11:25
Reviewer Update
Still awaiting further action, beyond the insincere apology.
WE
Wulf E's updateReviewer Update
18 Jan 2024, 12:46 Still awaiting further action, beyond the insincere apology.
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Wulf E's update18 Jan 2024, 12:46
Reviewer Update
Still awaiting further action, beyond the insincere apology.
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Wulf E's updateReviewer Update
18 Jan 2024, 14:53Thanks for the contact, but it didn't really clarify how a recurrence can be avoided.
In the end I decided I should stop using Payfast as a payment mechanisms.
In the end I decided I should stop using Payfast as a payment mechanisms.
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Wulf E's update18 Jan 2024, 14:53
Reviewer Update
Thanks for the contact, but it didn't really clarify how a recurrence can be avoided.
In the end I decided I should stop using Payfast as a payment mechanisms.
In the end I decided I should stop using Payfast as a payment mechanisms.
Standard Bank's replyOfficial
18 Jan 2024, 15:54Good day Wulf
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jan 2024, 15:54
Official
Good day Wulf
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
Kindest regards
Standard Bank Hello Peter Team
***