ME
Maria E
1 reviews | Active since Aug 2018
08 Feb 2019, 11:28
Card stopped without my knowledge
My renewal card was sent to the incorrect branch. After I request it to be changed. This happened to my credit card first and it had to be re-routed. Then my cheque card was also sent to the incorrect branch. I requested it to be re-routed on 06 February and the consultant who helped me stopped the card and issued a new one, leaving me red faces at the shop with a declined card (pick up card response of all things). This is again unacceptable service. Please could you educate the consultants - especially Mvuyisi Rubu. I can supply the communication records - nowhere did I request the card to be stopped. Big thank you to Michael van der Walt who explained to me what is going on.
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Replies (2)
Standard Bank's replyOfficial
08 Feb 2019, 14:23Dear Maria Van Eeden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply08 Feb 2019, 14:23
Official
Dear Maria Van Eeden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
ME
Maria E's updateReviewer Update
12 Feb 2019, 11:27This complaint was not addressed at all. Not one phone call or explanation. Plus all this nonsense, I received two SMS notifications on Saturday where Standard Bank requests my feedback regarding my visit to TSAKANE branch????? I do not even know where that is. ***! It is very scary that my number is linked to somebody else's profile. I am holding Standard Ban accountable for any ***** on my account that is for sure. Pathetic, moving all my accounts away from Standard Bank.
ME
Maria E's update12 Feb 2019, 11:27
Reviewer Update
This complaint was not addressed at all. Not one phone call or explanation. Plus all this nonsense, I received two SMS notifications on Saturday where Standard Bank requests my feedback regarding my visit to TSAKANE branch????? I do not even know where that is. ***! It is very scary that my number is linked to somebody else's profile. I am holding Standard Ban accountable for any ***** on my account that is for sure. Pathetic, moving all my accounts away from Standard Bank.