1 reviews | Active since Jun 2022
Card stopped , but additional charges not paid in full...
I called your customer care line on the 9 of November to report my bank card missing. My driver used to use for tollgate payments . He notified me on that the card was missing .
Please see below the charged for replacement card on my Bank Statement : "09 Nov 24 #CARD REPLACEM5326*1807 CHEQUE CARD PURCHASE -160.00"
I never went to collect the card as I was aware that the bank card has been stopped . To my surprise one day on the 16th of November when I went online to view my Bank Statement to see that the charges are on going , I then out of panic cancelled that card too . You can check your record as too when theses cards where collected at your Fourways Mall branch . You will notice that they were collected in December of 2024 .
When I logged a call for payment referrals and credit , I was only reimbursed R 11016 ,00 instead of the R2174.00 Please credited the balance as a Bank that is ethical and morally sound in their dealings
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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I'm not sure what is happening , with this case , but I have noticed you guys deducted an amount of R 901.00 ?
Can someone please advise what is happening here ?
Standard bank what is happening here ?
I'm not sure what is happening , with this case , but I have noticed you guys deducted an amount of R 901.00 ?
Can someone please advise what is happening here ?
Standard bank what is happening here ?
Thank you for flagging.
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for flagging.
We will follow up with our team and we will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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I was promised that you will call be , and it has been more than 3 working days since that promise .Can someone call me and advise what is happening to my case ?
I was promised that you will call be , and it has been more than 3 working days since that promise .Can someone call me and advise what is happening to my case ?
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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