Card still not working from The Glen Std Bnk

<p>I spent over one hour in the bank on saturday the 16 July 2016 (11:10 am to 12:20 pm) to get a new card. I left and tested the card and it is not working. The consultant Melinda Zulu made various attempts to cancell the old card and its links and replce the old card with a new chip card and reassured me that everything will be exactly the same as my old card ie: my benificeries at the atm, links to other accounts, limits and sms's. At the vendor the pin showed OK, but the bank declined hence card ineffective.</p> <p>I find it concerning that she mentioned to me that my FICA is not updated as I updated it approximately two years ago with the then bank manager Shireen S Rahiman who came to the house to confirm residence. Please resolve this with immediate effect as Melinda Zulu said the account will be blocked within 45 days and I have received no written notification with regards to this.</p>