Card sent to wrong branch due to personal banker incompetance

My Prestige Personal Banker does not read my emails and does not reply to my urgent requests contained within. There was no follow up done on my request. This resulted in my new card being sent to the incorrect branch. This is now further inconvenience to me since I am without a card.

I require an immediate change of Personal Banker, someone who can make time and reply to my requests and more importantly take the necessary actions stated in the request.

This is extremely poor service from Standard Bank to send my card to the incorrect branch. Please ensure that your staff are trained appropriately.

Please assign me a competent and reliable personal banker ASAP so that I can follow up on my current existing urgent query.