cM
confidence M

1 reviews | Active since Jul 2012

22 Aug 2020, 10:09

Card replacement ****

Yesterday I went to standard bank cresta mall branch ! To sort out issues i had , the next thing they give me a new card saying they are replacing my card ! To realise now the following day that they charged me R145 without even telling me while my card was working with no issues i am disappointed and fed up this is a total ******* had they informed me that the replacement of my fully functioning card was coming at a cost i was not going to agree to it because R145 is a lot for replacement of a merely working card i am disappointed in standard bank , been using it for so many years and i am ready to get myself a new bank i want my money back I was not even informed about this huge cost they can take their new card n give me my old card

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2020, 21:36
Official
Hello Confidence
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Sept 2020, 09:40
Official
Dear confidence

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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