Card replacement- no communication

So disappointed in Standard Bank finally decided to switch to another bank. I replaced my bank cards after my wallet was stollen. After 5 working days I contacted standard bank, couldn't find any self help option to track my card so I phoned and I held the line for 30minutes. I was told it takes 5-7 working days. My details was confirmed, including my contact number. After 7 working days I contacted the bank and unfortunately the courier company did not have my contact details so my card wasn't delivered because the courier couldn't reach me. I was never informed or kept up to date regarding my card, no sms or emails.