Card replacement

Standard bank has poor customer service. I'm really not impressed at all. I ordered a card replacement on the app last week and did not receive any communication if I should go and pick up my card at the branch. Now today when I tried to check or track how far the card is I couldn't see how far nothing on the app. I clicked on the card option then it says card ordered, I was not ordering any new I wanted to see how far is the card I ordered last week. I called customer service did not get any convincing solution at all. Now I have to wait for another 7days or more.