TM
Tebogo M
1 reviews | Active since Nov 2019
15 Jun 2020, 12:39
Card replacement charge R145.00
Hi I've logged in to my app and noticed that my expired card was still showing active on the app. I managed to delete however, this thing automatically ordered me a new card that I don't need. I have a card that I'm using and its not giving me a problem. Why did this app order me a card? Then to add standard bank debited my account R145 for a card replacement?? When I try to call them to reverse that transaction, their call centre doesn't go through. I mean R145, for a card?? I'm tired of standard bank drama, need a new bank
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Jun 2020, 14:05Dear Tebogo
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply15 Jun 2020, 14:05
Official
Dear Tebogo
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you posting your comments.
We looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
24 Jun 2020, 10:08Dear Tebogo Mokatse
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Jun 2020, 10:08
Official
Dear Tebogo Mokatse
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
TM
Tebogo M's updateReviewer Update
01 Jul 2020, 20:00Hi Clint,
You guys told me that you will reverse the fees charged, which was done. However, you told me that I should go to fetch my card at Golden walk (when I got there the branch is closed). And when I send a notification I still haven't recieved any response. I really want nothing to do with standard bank. Its expensive for me to move around going to standard bank branches.
Thanks, but no thanks.
You guys told me that you will reverse the fees charged, which was done. However, you told me that I should go to fetch my card at Golden walk (when I got there the branch is closed). And when I send a notification I still haven't recieved any response. I really want nothing to do with standard bank. Its expensive for me to move around going to standard bank branches.
Thanks, but no thanks.
TM
Tebogo M's update01 Jul 2020, 20:00
Reviewer Update
Hi Clint,
You guys told me that you will reverse the fees charged, which was done. However, you told me that I should go to fetch my card at Golden walk (when I got there the branch is closed). And when I send a notification I still haven't recieved any response. I really want nothing to do with standard bank. Its expensive for me to move around going to standard bank branches.
Thanks, but no thanks.
You guys told me that you will reverse the fees charged, which was done. However, you told me that I should go to fetch my card at Golden walk (when I got there the branch is closed). And when I send a notification I still haven't recieved any response. I really want nothing to do with standard bank. Its expensive for me to move around going to standard bank branches.
Thanks, but no thanks.