MB
Marie-Zanne Buys

1 reviews | Active since Dec 2015

10 Dec 2015, 09:38

Card Purchase Delay - Annoying !!!!

Whenever I make a debit card purchase using my Standard Bank cheque account there is 3 to 10 days delay before the payment goes off in my account. I do understand that there could be a merchant delay but it is unrealistic in my case because this happens to about 60% of the purchase I make per month. My husband also has a cheque account with standard bank and struggles with the same problem. We have also experience this problem for about the past six months.

0
Replies (1)
Standard Bank
Standard Bank's reply10 Dec 2015, 15:56
Official
Hello Mari2426,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***