1 reviews | Active since Feb 2015
Card payments being \declined"!!!!"""
This is not a one time occurrence. <br> <br> Towards the end of last year, I attempted to make a purchase a SHOP x using my Standard Bank Debit Card. After the first transaction was declined, yet the money was taken from my account, the manager assured me this transaction would reverse in 24 hours. I swiped my card a 2nd time and that time it went through again. Days, weeks and months passed! I went back and forth from Mr SHOP x to the bank.<br> <br> Standard Bank assured me that they will investigate this and return the money into my account. This was to be expected in October. It is already end of Feb!<br> <br> Thereafter, the same thing happened at SHOP B, and last night at SHOP C.<br> <br> I receive no feed back from Standard Bank, and I have no idea how this should be resolved. I wonder if I could claim interest on this money lying either at the bank or at one of the shops.<br> <br> The service is absolutely unacceptable!!!!! There is no follow through or follow up, and no one will take responsibility for the problem or pay the money back into my account!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
