1 reviews | Active since Jul 2011
Card opening *****?
6 weeks' ago I app**** online for a personal credit card. 3-4 weeks' ago a sales person called me, went through the entire process, and opened an account for me. They assured me I would receive an SMS confirming the delivery of my card to Clearwater Mall branch so I could take in my ID and proof of residence.
I have called the card call centre twice in the past 10 days and there is no account open for me. They have logged a call for me and I have sent an e-mail to *** Both have had zero response.
I have now held 10 minutes for the ***** team who seem to be super busy but don't answer their phones, and when they do they put me on hold while my airtime gets consumed...but no-one is able to help me.
Have I been ****med under the banner of Standard Bank? Is my application being processed? If this is how you treat NEW customers, heaven help me once I am one...
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***