Item: Standard Bank
Rating: 1

Standard Bank's replyOfficial

05 Sept 2022, 13:14

Good Day Sheila

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply05 Sept 2022, 13:14

Official

Good Day Sheila

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
***

's updateReviewer Update

05 Sept 2022, 16:20

I have since checked on my app if maybe I disabled online purchases and it doesn't seem like I did that. I have changed the one time password to come to my cellphone instead. I just want to thank Gorden Bila for assisting me throughout. I usually use my cheque card for purchases and I forgot to check if the credit has the same issue like the cheque card. I will rather use the credit card instead.

's update05 Sept 2022, 16:20

Reviewer Update

I have since checked on my app if maybe I disabled online purchases and it doesn't seem like I did that. I have changed the one time password to come to my cellphone instead. I just want to thank Gorden Bila for assisting me throughout. I usually use my cheque card for purchases and I forgot to check if the credit has the same issue like the cheque card. I will rather use the credit card instead.

Standard Bank's replyOfficial

05 Sept 2022, 17:25

Good day Kalphie

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply05 Sept 2022, 17:25

Official

Good day Kalphie

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards
Standard Bank Hello Peter Team
***

's updateReviewer Update

06 Sept 2022, 15:58

I would like to compliment the consultant who assisted me, Mr Gorden Bila for his outstanding service that he offered to me. He ensured that my query was resolved and even called through out to understand what problems I was experiencing. His efforts in assisting me are really appreciated. Thank you to him.

's update06 Sept 2022, 15:58

Reviewer Update

I would like to compliment the consultant who assisted me, Mr Gorden Bila for his outstanding service that he offered to me. He ensured that my query was resolved and even called through out to understand what problems I was experiencing. His efforts in assisting me are really appreciated. Thank you to him.

Standard Bank's replyOfficial

06 Sept 2022, 16:01

Hi Kalphie

Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply06 Sept 2022, 16:01

Official

Hi Kalphie

Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team ***

Card online purchase