Card not working and standard keeps saying there's no problems with it

On the 8th of October I put in a complaint on the standard bank website advising that I am having issues with my cheque account bank card. I informed them that I am unable to swipe or withdraw money from the ATM, a consultant by the name of Carmen Mbangeni responded on the 10th of October and advised that the error has been corrected. On the same day I used the card and only one transaction went through after that I had the same problem again. I sent her an email again on the 11th of October informing her of this and she advised that I should visit the nearest branch for assistance. I went to the Khayelitsha Mall branch and informed them of my predicament, the consultant assisting me took the card and stated that she was running tests on the chip and everything came out right, I again tested by withdrawing money from the outside ATM and the card worked but after that again I had the same problem. I have to live off by doing inter-account transfers from my cheque card to credit card in order to make any purchases or pay for anything and I am the one paying for bank charges for all these transfers I keep on doing. I again sent Carmen an email yesterday requesting that they please give me another card and she informed me that there is nothing wrong with my card as she has checked again and that I should make sure that using card at the ATM and speed points have been enabled on the banking app, I advised her that it is and that the only thing not enabled is using the bank card abroad. I even sent her an attachment of the slip I get every time I try to withdraw money from the ATM and till now she hasn't come back to me. This is really frustrating and inconveniencing cause if you guys can't fix what is that is wrong with my card you should give me a new one FOR FREE as this is not my fault. If no one is able to assist me with this please inform me so that I can move to a different bank .