ES
ELZANE S
1 reviews | Active since Jan 2015
12 Dec 2018, 21:06
Card not working
I've been a client at standard bank for a few years& never had problems till last week. I cant use my card to swipe or at ATM. this was reported to the branch manager, i had to submit POR which i did& additional docs. I was assured everything is in order. AGAIN my card is not working, after all was send through and a new card was issued as it was assumed my card migh be damaged. I tried to contact customer care but cant get through. Really embarrassing wanting to buy goods, stand in long lines and eventually end up with a card not working.
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Standard Bank's replyOfficial
13 Dec 2018, 03:45 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply13 Dec 2018, 03:45
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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