Card not received since January application

I opened a business account with Standard bank back in January. The account was opened in welkom after I had struggled to do so because apparently the system was slow, I was patient waited till the bank called me to complete my application. I followed every instruction that I was told to and was told that I'd receive a SMS in a week's time which would indicate that my card is ready for collection. Till today I haven't received any correspondence from the bank I went already to enquire on the ordering of the card as I needed it for work I ended up making a temporary card which cost me extra and it was an unnecessary unexpected expense. I still haven't received a car or correspondence from the bank. My account still accumulates charges and sends me message and letters stating that I owe the bank but they fail to deliver from their side