Card not delivered for more than 2 months

Can someone please tell me whats wrong with Standard bank, now i believe the bank is dying slowly, nothing seems to be done on time like before, i reported my bank card lost and app**** for a new one 2 months ago, no delivery or request for collection was done, a month ago i went to Standard bank Quagga mall, i was told it will be delivered and given a debit card( which im unable to do any online purchases), yesterday i went again to the same branch and was told that my card is with DSV and tgey claimed to have called me which dey ddnt, and promised to call me which dey still havent called me, honestly after being with the bank for more than 20 years this is frustrating, what other options do i have?