1 reviews | Active since Jun 2015
Card not delivered as promised
I have recently had problems with my card, i asked for a new card and i was told that i will get a new one delivered to me at work that was in June or May, i got a call from your courier service i think its DSV and they told me my card was at the branch and i told him that i will not be going to Southgate as i had specifically asked for it to be delivered to my work address , he informed that i will get my card in the few days till today i haven't, i cant draw at a standard bank ATM as the card gives me an error, but on other banks ATM's i am able to.
Dear Nompumelelo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Nompumelelo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Nompumelelo
Thank you once again for posting your comments.
I refer to our email correspondence with each other as well as our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Nompumelelo
Thank you once again for posting your comments.
I refer to our email correspondence with each other as well as our telephonic conversation and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***