Card not cancelled upon request to prevent theft

On 25/09/2017 I called the Std Bank call centre to cancel a card that had just been ****** from me at a Std Bank ATM. The operator took me through the process and at the end of it indicated that the card was cancelled and that he had placed an order for a new card which would be delivered in about a week.

On the morning of 26/09/2017 I receive a notification that R2000 had been withdrawn from my account by these good-for-nothing *******...I was shocked as I was certain I had cancelled my cheque card the previous day. I called in again and the operator indicated that the card was not 'properly' cancelled the previous day!!! ***?? What is the point of calling your good for nothing bank if they don't k now how to do their jobs?

Really shocking service SB....safer keeping your cash under your mattress! I said to the operator this morning to confirm if the card is actually cancelled because I don't trust them...can you believe the operator giggled at me,,,shocked!

As long as execs are getting the fat salaries why should they care about customers. They say' customers are at the centre of everything they do'...F&@kn bull****.

This is but one of the queries that I am dealing through Std Bank....some are still ongoing for several months!!