GB
Gerhard B
1 reviews | Active since Sept 2019
20 Oct 2021, 13:51
Card Machine not Working
We requested an card machine for a tradeshow from Standard Bank. The machine were delivered on time and tested. On the first day of the show with the first attempt the machine just declined all transactions. To get thru to the call center was a struggle, then eventually they were in any case not able to assist us at all to get the machine working - for 3 days.
Needless to say - what a waste of time and lost of income during the trade show.
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Standard Bank's replyOfficial
20 Oct 2021, 22:39Hello Gerhard
Thank you for posting your comment.
We are looking into your matter and feedback will be supp**** shortly.
As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused.
Kind regards Complaint Resolution CentreTel: (+27) *** Fax:(+27) 11 *** email: ***website: www.standardbank.co.za
Thank you for posting your comment.
We are looking into your matter and feedback will be supp**** shortly.
As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused.
Kind regards Complaint Resolution CentreTel: (+27) *** Fax:(+27) 11 *** email: ***website: www.standardbank.co.za
Standard Bank's reply20 Oct 2021, 22:39
Official
Hello Gerhard
Thank you for posting your comment.
We are looking into your matter and feedback will be supp**** shortly.
As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused.
Kind regards Complaint Resolution CentreTel: (+27) *** Fax:(+27) 11 *** email: ***website: www.standardbank.co.za
Thank you for posting your comment.
We are looking into your matter and feedback will be supp**** shortly.
As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused.
Kind regards Complaint Resolution CentreTel: (+27) *** Fax:(+27) 11 *** email: ***website: www.standardbank.co.za