EG
Ellie G
1 reviews | Active since Aug 2017
03 Nov 2023, 08:49
card machine never used
We enquired about the use of a card machine but had to postpone the date. They (Cwayita.Ntlanganiso) just took of a monthly amount off on our account eventhough we never received nor used a machine. She promised to reverse the amount but after many complaints still has not done this!! Beware and check!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Nov 2023, 08:55Dear Ellie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply03 Nov 2023, 08:55
Official
Dear Ellie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
EG
Ellie G's updateReviewer Update
04 Nov 2023, 10:07Thank you so much " hellopeter" for helping us to air our feelings. The lady did reply:" I have followed up as to why the R299 has not been reversed back to your account and I was informed that they are busy processing it and the ref for that is ***. The devices will be collected today. " Though device has not been picked up yet nor heard further. Also why are they only processing to reverse the fees now when she promised already on the 9th of October and I reminded her twice!!
EG
Ellie G's update04 Nov 2023, 10:07
Reviewer Update
Thank you so much " hellopeter" for helping us to air our feelings. The lady did reply:" I have followed up as to why the R299 has not been reversed back to your account and I was informed that they are busy processing it and the ref for that is ***. The devices will be collected today. " Though device has not been picked up yet nor heard further. Also why are they only processing to reverse the fees now when she promised already on the 9th of October and I reminded her twice!!
Standard Bank's replyOfficial
04 Nov 2023, 10:15Hi Ellie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2023, 10:15
Official
Hi Ellie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***