MM
Mpho M
1 reviews | Active since May 2021
21 Apr 2026, 18:37
Card issue
On the 19th April 2026 I went to Engen garage by Meadow-point, Meadowlands to withdraw money. I entered my pin just once, and it was correct by the way, but the machine decided to swallow my bank card stating I've incorrectly entered my pin 3 times. I haven't reported it yet however I'm not going to be liable for replacement costs. I'm even struggling with the USSD service as it also says my pin is wrong.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
22 Apr 2026, 07:09Dear Mpho,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2026, 07:09
Official
Dear Mpho,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Mpho M's updateReviewer Update
22 Apr 2026, 15:40Nobody has come back to me yet. What's the turnaround time if I may ask?
MM
Mpho M's update22 Apr 2026, 15:40
Reviewer Update
Nobody has come back to me yet. What's the turnaround time if I may ask?
Standard Bank's replyOfficial
23 Apr 2026, 11:29Dear Mpho,
Thank you for taking our call.
Please keep us updated on the outcome of your branch visit.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please keep us updated on the outcome of your branch visit.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Apr 2026, 11:29
Official
Dear Mpho,
Thank you for taking our call.
Please keep us updated on the outcome of your branch visit.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please keep us updated on the outcome of your branch visit.
Kindest regards,
Standard Bank Hello Peter Team
***