1 reviews | Active since Jan 2014
Card has been retained
<p>Yesterday, I tried to withdraw money from an ATM in the Mall @ Carnival. I inserted my card, typed the pin, then the machine took my card and I was presented with this message: We have been requested to retain your card. If you wish to query this, Please contact your nearest branch. </p> <p> </p> <p>I called the Standard Bank ***** department who then stopped the card for me. </p> <p>This is really an inconvience for me, as now I need to way up to 7 days to get a new card!!</p> <p> </p> <p>Why would my card be retained without ANY valid reason, except for Code 0008 and the message as per above.</p> <p> </p> <p>Machine in question: <strong>Autocash D567</strong></p> <p>Time of incident: <strong>2017-04-22 @13H40</strong></p> <p> </p> <p>This is quite dissapointing, I have been a valuable customer of Standard Bank for years.</p> <p>I want an explantion for this ASAP!</p> <p> </p> <p>Thanks.</p>
