ON
Olga N
1 reviews | Active since Nov 2021
21 Sept 2022, 11:27
Card has been blocked without notifying me/Bad Service
I have been calling standard bank for the past 3 hours and nobody has helped. I am being transferred from one agent to the other and nothing is being done yet. What is the purpose of having a banker if you have to waste so much on airtime first and also being put on hold for hours and still your issue is not resolved PS: My card is blocked so if I run out of airtime now, I won't be able to recharge I am really disappointed in the service that I am receiving from standard bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
21 Sept 2022, 11:41Good Day Olga
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2022, 11:41
Official
Good Day Olga
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
ON
Olga N's updateReviewer Update
21 Sept 2022, 13:14Hi There,
For a "big financial institution", you can't be asking for my details on this platform. You have my cellphone number if you REALLY want to contact me.
This is just an example of bad service
For a "big financial institution", you can't be asking for my details on this platform. You have my cellphone number if you REALLY want to contact me.
This is just an example of bad service
ON
Olga N's update21 Sept 2022, 13:14
Reviewer Update
Hi There,
For a "big financial institution", you can't be asking for my details on this platform. You have my cellphone number if you REALLY want to contact me.
This is just an example of bad service
For a "big financial institution", you can't be asking for my details on this platform. You have my cellphone number if you REALLY want to contact me.
This is just an example of bad service
Standard Bank's replyOfficial
21 Sept 2022, 13:18Good Day Olga
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2022, 13:18
Official
Good Day Olga
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
We will get our consultant to reach you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Sept 2022, 15:33Good Day Olga
Thank you for taking our earlier phone call.
It makes us happy to know that you have received assistance.
If you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our earlier phone call.
It makes us happy to know that you have received assistance.
If you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2022, 15:33
Official
Good Day Olga
Thank you for taking our earlier phone call.
It makes us happy to know that you have received assistance.
If you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our earlier phone call.
It makes us happy to know that you have received assistance.
If you require any additional assistance, please do not hesitate to contact us.
Kind Regards
Standard Bank Hello Peter Team
***