Card ***** Claim unresolved

I previously had a ***** claim that I lodged with Standard Bank over 2 years ago whereby my card was captured by a machine and my daily limit was drawn out. I recall being on the phone to immediately cancel my card and while I was on the phone the funds were drawn by the **********. I also recall the SMS did not show which bank or ATM was used as is the usual case. I also recall a consultant at Milnterton Branch telling me how the ********** have access to their own ATM technology to be able to draw money etc. and how certain ATMs in the area are unsafe. I had no follow up on that complaint and I subsequently filed another complaint 3 months ago where I was told that the records cant be found from my old claim. One of the people also tried twisting the responsibility for this incident onto me which is an insult to my intelligence. I was supposed to hear from them within a week but once again nobody contacted me back. A lot was happening at that time so if I missed the call I would expect them to continue to try and get hold of me.<br> <br> It feels like Standard Bank is trying to wash their hands of cases where they fail to provide protection to the consumer??