Card fee reawakening
<p>I recently noticed the piling up of fees on my Standard bank credit card account. I enquired telephonically from the Woodmead branch and a consultant advised that their IT system suddenly noticed that there were at some stage two supplementary cards on my account. The hibernating system suddenly started debiting my account regardless of the fact that the two cards did no longer exist. the consultant was at pain trying to explain that the non-existence of the cards are not a reason to deny the bank their right to earn an income as apparently their charging an account that the non-existent cards fall under. I have requested Standard Bank to forward the agreement and or terms/conditions, if any agreed to at the inception of the cards to no avail. 3 months after lodging the initial complaint and being promised an investigation the bank still continues to milk my account for absolutely no consideration. </p>
Dear Tumelo Seemane
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Tumelo Seemane
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
