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PvdW
Pieter van der Westhuizen

1 reviews | Active since Mar 2020

20 Sept 2022, 11:50

Card Expired

Standard bank Card expired the end August 2022, I informed standard bank timeously weeks before it expired, now 20 days into new month and and various calls to customer care and I am still waiting for a new card, unable to do any purchases at retailers, pff! I have been a customer of standard bank for over 40 years, I think it is time to move on to another bank.

0
Replies (8)
Standard Bank
Standard Bank's reply20 Sept 2022, 11:55
Official
Good day Pieter van der Westhuizen

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
PvdW
Pieter van der Westhuizen's update13 Oct 2022, 09:41
Reviewer Update
It is now more than a month and I am still trying to get a new card from standarbank, PFF!!!
Worse service ever, going to FNB this weekend to see if I can open an account with them and then to get my standardbank account closed and cancelled.!! I am willing to go through all the drama of getting my debit orders moved to the new account, thanks to the standardbank NO customer service line - ***, hopefully one day you all will sit without a job, because of your "no care" attitude!!!
Standard Bank
Standard Bank's reply13 Oct 2022, 09:44
Official
Hi Pieter

We apologise for the delay getting back to you. The matter has been escalated our team will get back to you.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 

PvdW
Pieter van der Westhuizen's update13 Oct 2022, 11:41
Reviewer Update
Thank you for the call earlier from standard bank hello peter team, the friendly lady from Hello Peter Team was willing to help, she is currently following up and I am awaiting confirmation of a delivery date of the new card.
Standard Bank
Standard Bank's reply13 Oct 2022, 11:57
Official
Good day Pieter 

Apologies for the inconvenience.

We have requested our team to have a look into this matter.

We will be in touch with further feedback.

 Kindest regards, Standard Bank Hello Peter Team*** 
 


Standard Bank
Standard Bank's reply13 Oct 2022, 12:01
Official
Good day Pieter 

We are so happy to hear that our team has been in contact with you.

We will keep you abreast of any new developments.

Have a great day further.


Kindest regardsStandard Bank Hello Peter Team*** 




PvdW
Pieter van der Westhuizen's update19 Oct 2022, 15:53
Reviewer Update
After various calls from Yolanda ( at the standardbank hellopeter department) I finally received my new debit card today (2022/10/19), she managed to make this happen in record time while the normal Customer care agents was not able to do so since I called the last week in August 2022 to get my expired card replaced.

Now to monitor my bank account for any deductions for the replacement of the expired card.

Thank you for all your efforts Yolanda, you are a star!

Regards,
Standard Bank
Standard Bank's reply19 Oct 2022, 17:24
Official
Hello Pieter

Thank you for your nice remarks. Yolanda and her staff will receive the favorable evaluation.

We value you taking the time to tell us about your wonderful experience.

Kindest regardsStandard Bank Hello Peter Team***