Card division's empty promises

Now trying for a week to get a simple pin for my new credit card, I have no other choice but to complain about the card division at standard bank. I had to phone 4 times to get a lady who helped me in such a kind manner as far as she can, but when she needed her supervisor to assist and help, he refused to talk to me on friday afternoon. She offered to contact their manager, which also was not helpful at all. But then again card division is a nightmare to even standardbank employees. I also was referred back to my branch to sort this out, but because it is not my fault, self help service disagree with my details, I strongly feel that card division can sort this out as this is a card division problem. Kabelo also helped me as far as he can, checked the system and could find no fault at all, but still couldn't sort this out. And with the covid restrictions, no one can get into a branch at meyerton if you dont spend a lifetime waiting outside. I really feel standardbank is not the bank for me anymore. I will go to fnb.