Card Division : Poor Service

<p>Called the Card Division to ask for a credit review. Completed the process (20 minutes later), SB cut the call and no call back apology.</p> <p>Called aga in on 13/01, Ref ********** 791 that too via Customer Care in Phoenix, Neliswe tried to assist and asked Mohau who said Bongani from NSA would call back by the end of 13/010/2017. No response.</p> <p>Called again and spoke to Tseumbenzo and was told that Bongani, NSA would call back within 24 to 48 hours.</p> <p>Weekend passed and no response.</p> <p>Left a secure message with SB Customer Care, Neliswe called, and apologised. admitted that it was poor service. Tried to assist by calling Linda, Ref ********** 83 who could not assist. She was to email Bongani for a response and since them today, 17/01, there has been no response.</p> <p>All our fees are being used by Standard Bank to outsource assistance from NSA who just do not care or respond.</p> <p>It is very worrying considering that my accounts and my immediate's family financial future lie in Standard Banks hands.</p> <p>Went to Umhlanga to complain on 2017-01-14 and was told that nobody was available to assistant. I asked to leave my contact details and that "somebody would get back to you".</p> <p>Disgraceful service Standard Bank.</p> <p>I do not even want the review.... this is all about principle and rectitude... which Standard Bank and its staff obviously lacks.</p> <p>Pathe</p>