Card Division = Non-Existent

My credit and cheque cards are expiring within the next few days. I've been trying to contact the "card division", with no luck. There is no card division tel.nr available on any website. So, I tried several other "customer care" numbers. The numbers are answered, I select the correct options, told I'm next in line, and then the call dropped. Today someone called, advising they want to deliver the cards, but I first have to provide my full names, ID number, address, postal address, existing card numbers. This sounded very suspicious and not like a company who would deliver my card (as they claimed). When I questioned giving all this info, I was told to then "go without a card or go to a branch" and call dropped. Tried calling the number back, but not in use - so I think my suspicious was right.....this was not a courier company trying to arrange a delivery. However, the replacement cards-issue still not resolved. I just spent another hour on the phone trying to get through to you, but the same thing happens, no matter what number I dial..... in the queue till you followed all the prompts and the line then dropped. Who on earth can assist me to get the new replacement cards? My cards are expiring in October 2022. This is URGENT please