1 reviews | Active since Mar 2009
Card division is useless! Over promise under deliver!
Since February, I am unable to view statements on my Credit card. Logged a query via my app. On the 1st of March I was told that not only can I not view my statements, but I'm apparently the 2nd card holder AND I have been charged for a secondary card. As this was a fault of negligence on SBSA part. I want that funds REIMBURSED!!!!!! I have been THE ONLY account holder since I was a Staff member of SBSA!!! The lady said she'll order me a new card..10 days go by and NOTHING! The 14th March phoned again...same story just now, it will go the technical department and will be rectified within 5-7 working days....Today the 26th March and STILL can not view my statement!!! This is ridiculous. If it's not sorted within 48 hours, I am taking his up with the Ombudsman.
You OVER promise and UNDER DELIVER!
MSB Geldenhuys ( Mrs.)
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***