MB
Mary B
1 reviews | Active since Jul 2011
30 Nov 2021, 12:05
Card Division is useless!
Card Division - They continually block my card when I'm transacting! I get no reply to my calls, 30 minutes worth of waiting and now I've run out of air time. I have no reply to my email, an address they give out while you're waiting on the line! I now sit with no card and am unable to even put fuel in my car today! I have had it! I have already app**** for a card from another bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Nov 2021, 12:30Dear Mary B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply30 Nov 2021, 12:30
Official
Dear Mary B
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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MB
Mary B's updateReviewer Update
01 Dec 2021, 11:31Still no action Standard Bank! If you were committed as you say you would have sorted the issue out already. Instead I get an email stating " We would like to confirm that your service request 704103**** for Hold on account, is now open. Please allow until 06.12.2021, for investigation and resolution." Really??? Allow until the 6th??? This is not service!
MB
Mary B's update01 Dec 2021, 11:31
Reviewer Update
Still no action Standard Bank! If you were committed as you say you would have sorted the issue out already. Instead I get an email stating " We would like to confirm that your service request 704103**** for Hold on account, is now open. Please allow until 06.12.2021, for investigation and resolution." Really??? Allow until the 6th??? This is not service!
MB
Mary B's updateReviewer Update
01 Dec 2021, 11:52Managed to get through after waiting another 15 minutes. Very helpful and it's all been sorted out. Sort out your call centers! Working from home is obviously not working! At least I have a card until my FNB card arrives.
MB
Mary B's update01 Dec 2021, 11:52
Reviewer Update
Managed to get through after waiting another 15 minutes. Very helpful and it's all been sorted out. Sort out your call centers! Working from home is obviously not working! At least I have a card until my FNB card arrives.