Card division is full of useless employee

I lost my standard bank cheque account card, last month. I called card division. I went to the bank and got a temporary card. They said i will get my cheque account card after 4 working days. Even now i am still waiting. I called card division and spoke to Zanele (Ref ***) she said i will get my card last week Wednesday and she will follow up, she didn't follow up as expected. I called card division countless time, i was not assisted at all, i asked call center agent to transfer the call on Zanele, i was not helped.<br> Call center agent are not professional and don't care about their job, they are useless. Standard bank doesn't care about it customers.<br> I am seriously thinking about moving from standard bank, they cant be trusted. They don't care at all<br>