sM
sylvia M

1 reviews | Active since Aug 2011

10 Oct 2017, 15:09

CARD DIVISION

am very disapointed with the standard bank, ive requested my account to be closed cheque account as i was receiving unauthorised debit orders on them. i then moved to another bank and asked the branch to move my debit ordres to that account. they did after a very long time. they still debited into my account the home-loans and revolving and ucount same bank still wants to make money out of me even when i told them i want to closethat aco**** . i did the consultant told me i owe they will take me to lawyers i felt threaten by the lady at ****arney mall consultant even though i was presenting my story to her. the service is just so bad, i did pay but still the debit order goes twice in the same account and also the new one. am at the point where honestly i dont know what to do... i dont want to go back to that branch dealing with them. i want this cheque acc closed and i wanted to open a new one. very disapointing!!!

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Replies (3)
Standard Bank
Standard Bank's reply11 Oct 2017, 08:01
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply11 Oct 2017, 13:19
Official

Dear sylvia

Thank you once again for your posting.

I refer to my email correspondence and can confirm that more information has been requested.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank
Standard Bank's reply16 Oct 2017, 15:15
Official

Dear sylvia

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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