HH
Hanrie H
1 reviews | Active since Feb 2023
10 Feb 2023, 14:11
Card division
My M/Card were hacked on 18 January 2023. I only realised 19 January 2023. I phoned my private banker and he gave me ***** department numer. I reported the incident immediately. They gave me a case number and advise me that ***** department will contact me within the next 48 hours to 5 days. Today is 10 Feb 2023 and three weeks later. Nobbody from standard bank got in touch with me. Is this how you treat your customer gor over 30 years?
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Replies (2)
Standard Bank's replyOfficial
10 Feb 2023, 14:19Dear Hanrie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Feb 2023, 14:19
Official
Dear Hanrie
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
20 Feb 2023, 15:24Hello Hanrie
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply20 Feb 2023, 15:24
Official
Hello Hanrie
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team