Card delivery issues for private banking account

I app**** as a Private Banking customer for a new credit card and was advised that my application was approved. However, I was then called and informed that due to problems at the Standard Bank card division there would be a delay in the delivery of my card. I heard nothing more from and received no further updates for a week. I then emailed my bankers and asked for an update. Almost another week passed before I even got a response to this request. I was then once again advised that the Standard Bank card division has been experiencing difficulties. I expressed my displeasure that now weeks had passed and I was being given the same excuse, to which I was told that Standard Bank has been having issues at its card division since the start of February. <br> <br> I am travelling abroad shortly and want to have this card before I leave. However, weeks later, I have still not been advised when I can expect to receive the card. The sad reality is I have a history of poor service delivery from Standard Bank. I was hoping this would change once I upgraded my account to a Private Banking account and paid a premium for these services. However, it seems that I still receive the same poor service.