AM
Aubrey M
1 reviews | Active since Jun 2023
27 Jun 2023, 10:15
Card Delivery
I recently had an issue with my card were I had to request for a new card to be delivered to the closest branch to my work place which was at Nicole Way but on the 14th of June 2023 I received an sms stating that my card was delivered at Birch Acres branch which was far for me . I won't lie I love Standard Bank is just that my recent interaction I was not happy with it. I called in again for my card to be delivered at Nicole Way again but still it wasn't delivered. I had to take a half day at work which wasn't something I planned to go collect my card. Please Standard Bank fix this issue
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
27 Jun 2023, 10:28Dear Aubrey
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2023, 10:28
Official
Dear Aubrey
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Jun 2023, 11:17Hello Aubrey
Thank you for getting back to us, we have assigned matter.
Thank you for getting back to us, we have assigned matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Jun 2023, 11:17
Official
Hello Aubrey
Thank you for getting back to us, we have assigned matter.
Thank you for getting back to us, we have assigned matter.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
28 Jun 2023, 09:47Dear Aubrey
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jun 2023, 09:47
Official
Dear Aubrey
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
28 Jun 2023, 10:58This is why I advised that I love Standard Bank, my issue was resolved and they even called me to assist, and they made sure that I'm good with everything..... 10 stars for the bank
AM
Aubrey M's update28 Jun 2023, 10:58
Reviewer Update
This is why I advised that I love Standard Bank, my issue was resolved and they even called me to assist, and they made sure that I'm good with everything..... 10 stars for the bank
Standard Bank's replyOfficial
28 Jun 2023, 11:02Dear Aubrey,
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jun 2023, 11:02
Official
Dear Aubrey,
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
28 Jun 2023, 11:03Dear Audrey ,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Please be on the look out for our SMS to rate us in line with the service you received.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Please be on the look out for our SMS to rate us in line with the service you received.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jun 2023, 11:03
Official
Dear Audrey ,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Please be on the look out for our SMS to rate us in line with the service you received.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Please be on the look out for our SMS to rate us in line with the service you received.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***