MH
Meagan H

1 reviews | Active since Aug 2017

04 Aug 2017, 16:19

Card Delivery

<p>I lost my card on Monday the 31/07/2017. I contacted the call centre who blocked my card and advised me on the 03/08/2017 I will receive my new card at the branch closest to me. I called on the 03/08/2017 and they advised me the card was still with the courier. On the 04/08/2017 i received a message advising me that my card is ready for collection at the wrong branch which is an hour away from me. I called the call centre again today 04/08/2017 and they advised me they can only re-order a new card and wait another 5 working days. Very dissapointed in the service i am getting from Standard Bank. </p>

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Replies (1)
Standard Bank
Standard Bank's reply18 Aug 2017, 17:18
Official

Dear Meagan

We confirm that the matter has since been resolved, should you have any further concerns you can contact us.

Thanks,

Complaint Resolution Centre

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